At the IMA’s Annual General Meeting in 2019, a members’ resolution was passed, calling on us to commission research into the impact of workload and conditions on debt advisers.

This attitudinal research report, Workload conditions and wellbeing in the money advice sector, reflects the voices and experiences of approximately 36% of IMA members. We hope the report will support advisers in discussions with their employers to help improve their working conditions.

The IMA is committed to ensuring the report’s findings are brought to the attention of key decision makers and funders and we look forward to working together with them to address the challenges impacting on the wellbeing of IMA members and the wider money advice sector.

Following the IMA’s 2020 report, ‘Workload Conditions and Wellbeing in the Money Advice Sector’, we recently surveyed IMA members to find out more about their working practices and how they manage their workloads. This was an exploratory survey, in advance of more detailed research planned in this area in 2022.