The course is designed for anyone new to a supervision role. The session provides basic skills in supporting, directing and developing an advice service worker, plus tools and suggestions for better understanding and managing the supervision relationship.
Learning Objectives
By the end of the course you will be able to:
define the meaning of supervision in relation to money advice and explain its importance and benefits
identify personal drivers that may influence the way you act as a supervisor
describe 6 tools for providing supervision to money advice staff
identify key elements of effective file review
identify key elements of an effective supervision session and the skills required to carry it out
understand what kind of difficult situations may arise and consider ways to handle these appropriately
Delegate Comments
‘Very useful and informative. The course has given me lots to think about and will help when I start my new role supervising volunteers.’ Bev Dixon, Hambleton & Richmondshire CAB
Level: Caseworker/Supervisor/Specialist
Supervising Money Advice is part of our Supervision Pathway, which has been accredited to the MaPS Quality Framework. The course can be standalone, or you can continue on the accreditation pathway, which includes taking an online test.
CPD: 4.5 Hours
Duration: Two half days
Is this course right for me?
‘It did help clarify my responsibilities and did prompt me to introduce monthly supervision meetings. The handouts were excellent.’ Jenny Hedges, Mid-Bedfordshire CAB
