We welcome your feedback so please do let us know how we’re doing by emailing us at firstname.lastname@example.org and help us to make sure our products and services are meeting your needs.
If you have a complaint, please follow our complaints procedure below.
A complaint can be made in the following ways:
- verbally, either in person or by ringing 0113 242 0048
- by email to email@example.com
- by letter, addressed to the Operations Manager.
Where the complaint is about the IMA Operations Manager, please write to the IMA’s CEO at firstname.lastname@example.org
Where the complaint is about the CEO, please write to the Chair of the IMA Trustee Board at email@example.com
The IMA treats all complaints very seriously and aims to resolve them as quickly as possible. On receiving a complaint, we will conduct a full investigation and hope to conclude all matters to the mutual satisfaction of the concerned parties, whilst maintaining appropriate and confidential records.
We aim to send a final response within eight weeks of acknowledging a complaint. If we can’t do this, we will write to explain why and indicate when we expect to fully respond.