We welcome your feedback so please do let us know how we’re doing by emailing us at feedback@i-m-a.org.uk and help us to make sure our products and services are meeting your needs.
If you have a complaint, please follow our complaints procedure below.
Complaints procedure
A complaint can be made in the following ways:
- verbally, either in person or by ringing 0113 242 0048
- by email to feedback@i-m-a.org.uk
- by e mail to the IMA’s CEO to robert.wilson@i-m-a.org.uk
The IMA treats all complaints very seriously and aims to resolve them as quickly as possible. Feedback though complaints also helps us to improve our processes and services to members. On receiving a complaint, we will conduct a full investigation and hope to conclude all matters to the mutual satisfaction of the concerned parties, whilst maintaining appropriate and confidential records.
In most cases we hope to be able to respond to any complaints shortly after it has been received. In other instances, the complaint might require a more detailed investigation in which case we aim to send a final response within eight weeks of acknowledging the complaint. If we can’t do this, we will write to explain why and indicate when we expect to fully respond. The CEO may delegate the investigation of the complaint to a member of the IMA staff where appropriate.
If you remain dissatisfied with the outcome of the complaint you may escalate the matter to the Chair of the IMA Trustee Board who will carry out a review of the complaint. You should e mail the Chair at chair@i-m-a.org.uk