Quality and Consistency in Money Advice (New)
Course Overview
This course is suitable for Caseworkers and Supervisors looking to improve working practices. The course will cover effective communication, negotiating with creditors, the pros and cons of the Common Financial Statement and the changing role of the money adviser.
The course will cover:
- Developing effective and efficient working practices
- Tactics in negotiation
- Effective written and oral communication
- Using the common financial statement
- Managing client expectations
Tutor: Alexa Walker, Level: Caseworker / Specialist
