Supervising Money Advice
This course is suitable for Caseworkers, Supervisors or Managers who are responsible for casework quality systems – or those aspiring to this role.
Course Overview
To provide best practice guides and tools for effective supervision and management of Money Advisers. By the end of the course participants should be able to:
- Understand the purpose and functions of effective supervision and management of Money Advisers.
- Use best practice processes, procedures and methods of achieving effective supervision and management of Money Advice (including CLS Quality Mark Processes).
- Understand technical factors to be assessed when conducting fi le reviews specifi cally for Money Advisers.
- Understand and use effective interpersonal skills when supervising and managing Money Advisers.
Tutor: Ahmad Butt; Level: Caseworker / Supervisor / Specialist
