Supervising Money Advice
This course is suitable for Caseworkers, Supervisors or Managers who are responsible for casework quality systems - or those aspiring to this role.
Aims
To provide best practices guides and tools for effective supervision and management of Money Advisers
Objectives
By the end of the course participants should be able to:
- understand the purpose and functions of effective supervision and management of money advisers
- identify and use differing leadership and management styles
- use best practice processes, procedures and methods of achieving effective supervision and management of Money Advice (including CLS Quality Mark Processes)
- understand technical factors to be assessed when conducting file reviews specifically for Money Advisers
- understand and use effective interpersonal skills when supervising and managing Money Advisers
