The Trainers
Jeff Brown
Jeff has over 25 years' experience in the fi eld of money advice, having worked for a CAB, National Debtline, a bank and a mortgage lender. Jeff is now a successful freelance trainer and consultant in debt/benefits advice to the credit industry, and to money advice providers in the statutory, not-for-profi t and commercial sectors. He is an approved Money Advice Trust and Institute of Money Advisers tutor. He is a regular trainer for the Council of Mortgage lenders (CML) and has delivered in-house training to over a dozen mortgage lenders, so helping them to better assist customers in arrears and minimise repossessions.
Ahmad Butt
Ahmad has over two decades' work and managerial experience within legal advice organisations across London, specifi cally in Debt Law. He currently provides a money advice consultancy service to the London Fire Brigade while working as a consumer credit consultant for a solicitors practice in Cheshire and also works in-house for a commercial Debt Solutions Company in Stockport. He remains a long-standing ‘guest lecturer’ on the Personal Insolvency LLM programme at the London School of Economics.
Graham Kendall
Graham is a freelance money adviser, trainer and consultant. Until recently Graham was employed by The Insolvency Service, enjoying a 30 year career including 10 years as Official Receiver in two locations. With considerable experience in face to face training, Graham offers insolvency training from a fresh perspective.
John Kruse
John has worked in the field of social welfare for the last 28 years. He currently works part time for a CAB in East London and is a freelance writer and trainer. John is widely recognised as an expert in bailiff law and has been a regular contributor to Adviser and other journals. He has written several books on bailiff law and is editor of Bailiff Studies Bulletin.
Mark Newbury
Mark has worked in the free advice sector for over 20 years and has worked with Newcastle Welfare Rights since 1993. Mark's work includes working with ‘hard to reach’ clients, those with social work intervention or support from mental health services. He jointly runs a project supporting social and private tenants to retain their tenancies. Mark also staffs a Consultancy Helpline. Mark has been involved in various training projects since the mid 80s including training for the MAT Wiser Adviser. Mark's training mantra is: “That's what it says in the book, let me tell you how that actually pans out in practice”. Whilst we need to understand the legal frameworks we work within, equally important is an understanding of how we transfer theory into actual practice.
Jane Phipps
Jane has been an advice worker specialising in debt for 20 years and has worked for the London Borough of Lambeth and Oxford CAB before joining Citizens Advice in 1996. Jane currently works at Citizens Advice Specialist Support. Jane has also been involved in academic research work into debt and its effects on debtors, and obtained a Ph.D. for her work in this area. She has published a book and various articles about debt, the County Courts and money advice.
Bradley Say
Bradley is a barrister who specialises in representing borrowers in consumer credit cases and is the author of the various Quarterly Account articles including ‘Non Status Lending: Recent Developments from a Borrower's Perspective’. Bradley is widely recognised as an expert in his field.
Alexa Walker
Alexa is a consultant and trainer in debt advice, working at Citizens Advice Specialist Support for the last 3 years, and also more recently at the IMA as a Training and Policy Officer. Prior to this, Alexa worked for a CAB as a county court duty adviser, as well as supervising and supporting other debt advisers. Alexa has a particular interest in housing debt, land law and trusts as well as equality, discrimination and human rights. Alexa is chair of South Yorkshire Housing Law Group and is a regular contributor to journals such as Quarterly Account and Adviser.
